The Over-eager Loss Prevention Investigator – Atlanta Georgia

I have to say that the thing I’ve always liked most about being a loss prevention investigator is the fact that no 2 days are alike. One day you may have to corral a paranoid schizophrenic kleptomaniac housewife and the very next day you may find yourself in the midst of a gang-banger initiation. (Both of these have happened to me, by the way) It’s definitely an exciting life, but as I’m sure you can imagine it can be a potentially dangerous one if you don’t take the proper precautions, keep your head on a swivel and stay ready for any and everything.

As a loss prevention investigator I’ve done a lot of work in the state of Wisconsin. (The frozen tundra for you football fans) To say it gets cold there is more than just an understatement. However, I keep it pretty toasty in my office, so a couple of weeks ago while working – wearing nothing but a pair of khakis and a t-shirt- I spot a “gentleman” loading up a cart full of high end tennis shoes. Sure enough he fills it to the brim and starts heading for the door. Being the Action Jackson wanna-be that I am I jumped up and went to apprehend him – without a jacket. He did NOT come quietly.

After knocking down one of my colleagues and taking a little jog through a waist-high snow bank the local police had to pull their weapons on him before he finally stopped. Well, now I’m sweating, I’m wet and I’m outside in 4 degree weather dressed in nothing but a t-shirt. Luckily the responding officer let me take a breather in the warm squad car. Of course this was probably just because he couldn’t understand my statement over the sound of my teeth chattering. Point of the story: determination and chutzpa are great, but without preparation and readiness a loss prevention investigator can find his/ herself up a creek without a paddle… or in the snow without a coat… or something. 

For more information about loss prevention agent or loss prevention consultants contact us: Loss Prevention Investigator or call 1.866.914.2567 – Atlanta Georgia

 

Posted February 9th, 2011 by Staff Writer and filed in Uncategorized
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Law Enforcement and the Loss Prevention Agent – Atlanta Georgia

It is the primary job of a loss prevention agent to apprehend shoplifters and detain them until the police arrive. At which time it is the police officer’s job to either arrest the shoplifter or issue them a citation for retail theft (depending on the law in the city or town you happen to be working in). Therefore it is vital that the loss prevention agent build and maintain a working relationship with their local law enforcement agency.

Over the years I have managed to establish a rapport with several great police officers who are happy to show up when called and do what needs to be done. However, I have heard a number of horror stories from others in this line of work. In certain cases I’ve been told of officers showing up and being irritated, or “having an attitude”, about having to arrest the subject. Others have complained about being treated like a criminal themselves by the responding officers. To this I quote the old adage “You never get a second chance to make a first impression”.

It is vital that as a loss prevention agent you follow all of the proper steps to making an apprehension, have your facts straight and have all the necessary paperwork in order for the officer when he/ she arrives – every time. See, nobody likes having to clean up somebody else’s mess – including the police. If your work is shoddy and unprofessional you can expect to be treated as being unprofessional. Be confident and precise, show the proper attention to detail and before you know it a great working relationship will have been established between law enforcement and the loss prevention agent.

For more information about loss prevention consultants or loss prevention investigator contact us: Loss Prevention Agent or call 1.866.914.2567 – Atlanta Georgia

Posted February 7th, 2011 by Staff Writer and filed in Uncategorized
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Why Should You Use A Loss Prevention Consultant? _ Atlanta Georgia

Even if you’ve been in business for years and you’re confident that you know what a shoplifter looks like and all the tricks of the trade you may still need the services of a loss prevention consultant . See, thieves are like that fish from Darwin’s evolution theory. They constantly change and adapt to fit their environment and the challenges that they may face. Therefore, information that may have been true about shoplifters 5 years ago may be obsolete today. It’s the job of the loss prevention consultant to stay abreast of all these changes and implement a plan to combat them.

The worst thing you can do when dealing with shoplifters is make a non-productive detainment, or a “bad stop”. This happens often to retailers and it can cost you thousands in lawsuits. The best way to ensure that this doesn’t happen to you is to follow these 6 steps before making any apprehension. 1. Observe the shoplifter approach the merchandise 2. Observe the shoplifter select the merchandise 3. Observe the shoplifter conceal or carry away the merchandise 4. Maintain continuous surveillance of the shoplifter until he/ she leaves the store 5. Observe the shoplifter, making sure they do NOT pay for the merchandise 6. Apprehend the shoplifter only after they have left the store.

Never take anyone’s word for it. Never substitute someone else’s testimony as evidence that one of the 6 steps mentioned above actually happened. If you didn’t see it, it didn’t happen. Now, depending on what state you do business in the law may not require you to follow all of these steps. However, the goal is to ensure that you don’t expose yourself and your business to unnecessary liability. A loss prevention consultant can fill you in on all of the details and keep you and your company out of court.

For more information contact us at Loss Prevention Consultant or call 1.866.914.2567 – Atlanta Georgia

Posted February 4th, 2011 by Staff Writer and filed in Uncategorized
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The Nightmare of a Loss Prevention Investigator

Imagine for a moment that you’re a loss prevention investigator working in a department store. You see, via CCTV, a young lady walk into the jewelry department. She begins asking to see a number of different necklaces from one of the newer jewelry associates. The associate pulls several pieces out of the case and allows the young lady to try on each of them. They become engrossed in a conversation, at which time you see the young lady slide one of the necklaces off of the display case and down the front of her jeans. Open and shut case, right? Only when you stop the young lady and bring her back to the office the necklace is nowhere to be found.

This very thing happened to a loss prevention investigator that worked for me, and by the time she called me, and I got to the office she was sweating bullets! She explained to me that she had followed all of the steps to making an apprehension and was positive that the young lady had concealed the necklace down the front of her pants. She had maintained continuous surveillance and knew for certain that the young lady had not discarded the merchandise somewhere else before exiting the store. However, the fact still remained that she could not find the stolen merchandise.

In this case I reviewed the CCTV footage, trusted that what the loss prevention investigator said was accurate and contacted the local police. A female officer showed up several minutes later and took the young lady to the restroom. She returned several minutes later with the necklace. In the interest of decency we’ll just say that the young lady had managed to conceal the merchandise in the “holiest of holies”. Never underestimate the ingenuity of a crook. Situations like this are all in a day’s work for a loss prevention investigator.

For more information contact us at Loss Prevention Investigator or call 1.866.914.2567 – Atlanta Georgia

Posted February 3rd, 2011 by Staff Writer and filed in Uncategorized
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The Perception of A Loss Prevention Investigator

The Perception of A Loss Prevention Investigator – Atlanta GA

The role of a Loss Prevention Investigator, particularly in the retail business, is not always “catching the bad guy”’, although that sometimes happens.  It is frequently closely related to that of a systems auditor.  The investigator will closely examine loss prevention systems, policies, and procedures, conduct cash audits, perform spot inventory counts, and generally try to identify and report any areas that might need improvement to stop inventory shortages.

Occasionally, employee misconduct is discovered, and this generally where the perception of a loss prevention investigator as a “bad guy” begins.

This is when the loss prevention agent begins to develop a strategy to determine who is involved, how much was lost, and how was it done.  Then, to put together a case to alleviate the problem, either termination and/or prosecution of the offending employee.  And to design ways to prevent internal theft from re-occurring in the future.

Employees are naturally suspicious of anyone who looks at their daily jobs through a magnifying glass, which is exactly what a loss prevention agent will do.  Sometimes there is resentment, and remarks are made by the employees who say, “What’s the matter, doesn’t management trust us?”  Although it is a simple operations audit, there is the fear that they are doing something wrong.

The successful loss prevention investigator will build some rapport with the employees, managers, and subjects of the audit, but must remain fair and objective as he performs his duties. 

The goal of the Loss Prevention Investigator is to become a business partner, contributing to the growth and profitability of the company that employs him.

How can a Loss Prevention Investigator help your business?  Call 866-914-2567 or click Loss Prevention Agent for a consultation. Atlanta GA

Posted February 1st, 2011 by Staff Writer and filed in Uncategorized
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