The Loss Prevention Agent

According to the Bureau of Labor Statistics there were approximately 45,500 people who held the position of a loss prevention agent in 2008. Why? Because according to the FBI there were 978,000 incidents of shoplifting the previous year. However, we all know that some shoplifters are slicker than others and quite a few get away unnoticed. So, as high as that number may seem I would invite you to double it. I think that’s probably closer to the actual number of shoplifting incidents throughout the country. This is why the loss prevention agent is vital.

If you’re the owner of a business, or even just the manager, you are constantly concerned with how to make the business run smoothly, how to get people into your stores, how to increase profits. Price points, revenue, sales, hiring, firing, training, etc. To make a long story short, your plate is full. The last thing you need to add to it is worrying about some group of degenerates who have targeted your establishment and deemed you an easy mark and are subsequently robbing you blind. That’s where the loss prevention agent comes in. It is their job to monitor the store for suspicious activity. They are the ones who apprehend shoplifters, testify in court, build cases against dishonest employees, etc. In short, whatever your shrink reduction needs are the loss prevention agent is there to serve.

As the economy continues its downward spiral and unemployment increases, people will become more and more desperate and the incidents of crime in America, including shoplifting, will inevitably increase. For this reason the Bureau of Labor Statistics predicts a 22% job growth in this career field – substantially higher than most others – between now and 2018. As long as there is retail theft there will be a need for the loss prevention agent.

For more information about loss prevention agent or loss prevention consultants or loss prevention investigator contact us. Visit our on line store or call 1.866.914.2567

Posted January 21st, 2011 by Staff Writer and filed in Uncategorized
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The Loss Prevention Investigator and the Potential Shoplifter – Atlanta Georgia

Imagine for a moment that you’re a loss prevention investigator and you’re on the job – alone. You spot an elderly Caucasian woman carrying an oversized pocketbook near the lingerie department. A sales associate approaches her but she quickly dismisses them then makes her way to a secluded corner of the store. Soon after an African-American man in his early 20’s comes in wearing baggy jeans and an oversized hooded sweatshirt. He is wearing a ball cap that’s pulled low over his eyes and he heads directly to the Electronics department. Again, you’re alone and you are now faced with a decision. Who do you keep under surveillance? Why?

A loss prevention investigator faces choices like these on a daily basis. However, you have to remember that stereotyping is not an option. To single out someone based on race, creed, religion, gender or age is immoral, and more importantly illegal. Now I know some of you are thinking, “Come on, everybody stereotypes a little bit. They don’t mean anything by it.” And you’re probably right. However, the loss prevention investigator does mean something by it. They mean to catch and prosecute those who break the law. They mean to go to court and testify to the validity of their choices and their actions. This is serious business.

So, who do you keep under surveillance? Well, it’s a trick question. The elderly lady has the means in which to conceal merchandise – her oversized pocketbook, and her avoidance of the associates and customers make her behavior understandably suspicious. The young man’s attire is his means in which to conceal and is simultaneously suspicious in certain circumstances. You are completely justified, for these reasons, to watch either one. If you’re a loss prevention investigator the choice is yours.

For more information about loss prevention agent or loss prevention consultants contact us at Loss prevention investigator or call 1.866.914.2567

Posted January 19th, 2011 by Staff Writer and filed in Uncategorized
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Risks of the Loss Prevention Investigator – Atlanta Georgia

The job of Loss Prevention Investigator can often be a dangerous one. We deal with sections of society that are often desperate and potentially violent. Therefore, one must always be prepared for the worst when attempting to apprehend a shoplifter. Most of the time the shoplifter who lashes out or begins to fight is simply trying to get away, but occasionally you’ll find those who have some sort of point to prove. In certain cities it is part of gang initiations, and some subjects are so impaired by drugs or alcohol that they barely know what they’re doing. A loss prevention investigator must keep all of these possibilities in mind.

In 2004 one of my detectives spotted an entire family (mom, dad, teenage daughter) concealing merchandise in several large bags that they were carrying. As they prepared to exit the store we positioned ourselves to apprehend them. My detective stopped the mother and daughter with little incident, however the father ignored him and kept walking. I approached the man and calmly tried to get him to stop and return with me inside to discuss the incident. Suddenly he turned to me brandishing a 5” knife and lunged at me. I managed to quickly sidestep the attack.

Due to the foolishly high level of testosterone that usually runs through my body I briefly thought about retaliating. However, becoming a human shish kabob has never been a dream of mine so I simply stepped away and allowed the man to escape. I immediately contacted the police, giving them his description and his vehicle’s license plate number. Within minutes he was arrested and taken to jail. In court I learned that the docile-looking family man was a diagnosed paranoid schizophrenic with a history of violent criminal activity. Who knew? The loss prevention investigator must remain ready for anything.

For more information about loss prevention agent or loss prevention consultants contact us at: Loss Prevention Investigator or call 1.866.914.2567

Posted January 13th, 2011 by Staff Writer and filed in Uncategorized
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What are Loss Prevention Consultants? – Atlanta Georgia

 If you’re like most people you know very little about what loss prevention consultants are and what they do. Don’t feel bad, I’ve been in the loss prevention field for over a decade and had to brush up a bit on what exactly the job of a consultant was versus the everyday detective, investigator or LP supervisor. In short, loss prevention consultants are individuals who work with one or more companies to provide evaluation and assistance with various loss prevention issues.

These consultants use procedures that can include anything from mystery shopping and running background checks on potential employees to investigating occurrences of theft and performing employee interrogations. While major corporations and larger companies typically have dedicated loss prevention associates and have employees who work full time in loss prevention, other smaller companies cannot often afford to pay for loss prevention on a full-time basis. Loss prevention consultants will typically work with these types of companies to provide the protection and services of a loss prevention department without the need for ongoing, full-time pay.

The methods used and services provided by loss prevention consultants will typically vary from company to company, and are based on the needs of the business looking to hire a consultant. A good company will work with you based on your individual needs rather than simply having a kind of cookie-cutter formula mapped out for everybody. Do your research and find out what company works best for you. Loss prevention consultants can be a cost effective way of keeping your company’s shrink under control.

For more information about loss prevention consultants or loss prevention investigator contact us call 1.866.914.2567 – Atlanta Georgia

Posted January 5th, 2011 by Staff Writer and filed in Uncategorized
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Loss Prevention Agent – Recovering your Loss – Atlanta Georgia

A loss prevention agent can be an employee of your business that is out on your sales floor, watching for shoplifters.  They can be a valuable resource in your efforts to reduce shrink.

Agents should be trained to know what specifically to watch for when they are looking for suspicious activity.  Agents should never profile based on the way a customer looks, their gender, race, etc.  Shoplifters do not fit into a specific category and can be anyone – young or old, wealthy or poor, male or female.

Some customers that come into your business may not realize that their actions appear suspicious.  I have seen customers put $100 worth of small merchandise right on top of their open and empty purses, just to go to the register and pay for it all.  Some customers will conceal items in their coat pockets, then later take it out and pay for it at a register.

These customers know that they are honest, so they do not take into consideration that their actions appear dishonest.  A loss prevention agent will encounter this type of behavior, and must learn how to differentiate between it and the actual shoplifters that will come into your business.

loss prevention agent must be completely sure of the acts that they have witnessed fall within your policy of detaining shoplifters.  The agent must know that the merchandise is from the store, is unpaid for, and is not going to be paid for.  A loss prevention agent should detain a shoplifter only past the last point of sale, to rule out the possibility that the customer will pay for the merchandise.  The agent must also maintain constant surveillance of the suspected shoplifter after he or she has concealed the merchandise.  If the agent does not, there is the chance that the customer actually went to a register and paid for the concealed merchandise.

A loss prevention agent can be a valuable asset to reducing shrink in your store, as long as policies and guidelines are followed so customers are not unlawfully detained.

For more information about loss prevention consultants , loss prevention investigator contact us: loss prevention agent or call 1.866.914.256 – Atlanta Georgia

Posted January 3rd, 2011 by Staff Writer and filed in Uncategorized
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